Creating a Customer Experience “Customers that feel as though you provided a customer experience—not only good customer service—will marry into your company every time.” In any business, there are certain identifiers that make a consumer choose or not choose a product or service. Common identifiers might be the quality of a product, how fast the …
When I started my first business, I developed four key steps to ensure my success. They worked exponentially and have since enabled me to expand my physical therapy practice across the United States and create various other companies in diverse industries including apparel, commodities, real estate and hospitality. Without first envisioning my success and then …
With anything in life, whether it be starting a new career, marriage, or even the latest diet, you may experience feelings of being overwhelmed and downright scared because it’s new—and the unknowingness of something that is unfamiliar can stunt your call to action. To overcome these negative feelings and achieve your goals you will need …
In Chapter 15 of my book, The Poppie Factor, I examine how the top people in business are there because of focused intensity over a long period; explaining the momentum they build and use along the road to achievement. The deeper we get into the concept of momentum, the easier it is to debunk the …